2. GENERAL RULE:
A. A claim may be established against any household that has received more benefits than entitled. There are three classifications of claims:
(1) Agency - An overpayment which was the result of a Departmental mistake, or failure to act in a timely manner.
(2) Intentional - An overpayment which was the result of a household member intentionally violating a program regulation. This determination must be made by a hearing officer, a court, or a Waiver of Hearing signed by the member.
NOTE: A guilty verdict or a plea of guilty to a criminal charge based on the same conduct that satisfies the criteria for an intentional violation shall suffice to establish such a violation administratively. The amount of the overpayment and corresponding amount due to the Department shall be the amount specified in the letter of debt to the household, irrespective of any Court order of restitution.
(3) Inadvertent Household - An overpayment which was the result of a misunderstanding on the part of the household.
B. The Department shall not establish an overpayment when:
(1) The Department failed to ensure that a household fulfilled the following procedural requirements: