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Utility termination notices outside the winter crisis period are to be processed as expedited service to prevent disconnection, though they do not qualify as weather-related energy crises. Each LAA must designate a crisis intake worker and/or coordinator during the energy crisis season to monitor supplier delivery timelines and ensure actions are documented in the client record. Applicants lacking full documentation may sign a Crisis Season Declaration Form (per COMAR 07.03.21.10) affirming their crisis status. They must be advised of consequences for fraudulent claims. The case should be processed to resolve the immediate crisis while safeguarding program integrity. 8.3 Crisis Application Procedures New Applications A. Crisis Situation Identification During intake, staff must screen applicants for the following between November 1 and March 31: ● Disconnected service ● Turn-off notice ● Out of fuel ● Less than three days’ worth of fuel ● Inoperable heating system Crisis details must be recorded in the OHEP data management system’s Crisis Assistance Tab. B. Crisis Application Field Set the “Crisis Application” field to Yes in the system. C. Date and Time Presented Log the exact date and time the agency is notified of the crisis (e.g., applicant reports out of fuel at 2:00 PM on 12/10/2025). D. Crisis Type Selection Select from: 1. Turn-Off Notice

Updated May 2025