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5. Makes a decision affecting the method of providing assistance.

6. Imposes sanctions on a recipient.

7. Recovers an overpayment or over-issuance of assistance.

8. Issues notice of intent to take any of the aforementioned actions.

The LAA must inform customers of their fair hearing rights whenever taking action or providing notice regarding an appealable decision. Additionally, LAAs must visibly display signage about fair hearing rights in public areas of their office, along with the Request for Fair Hearing form. Timeline to Appeal Unless otherwise specified, a request for a fair hearing is valid if received by the agency: 1. Within 30 calendar days from the date the agency mailed or delivered a timely and adequate notice, whichever is earlier.

2. Within 30 calendar days of the agency action if no timely and adequate notice was provided.

3. Within 30 calendar days of the date by which the agency was required to act on an application or adjustment but failed or refused to do so

Customer’s Request for Appeal- A request for appeal is defined as any expression by the customer of a desire to contest a decision. ● Any agency employee may receive this request, whether verbal or written.

● If the request is verbal, the agency must ask the customer to complete a written Request for Fair Hearing form and offer assistance in doing so.

● If the customer refuses or is unable to provide a written request, the agency must document the appeal to the best of its ability.

Updated May 2025