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Required Data for Application Processing: MEAP Applications and EUSP Applications Obtain current electric (kWh) or natural gas (therms) usage and previous 12 months utility costs from: ○ Utility website ○ Recent utility bill Arrearage Information ○ gas and/or electric past due balance from utility website or recent utility bill ○ If past due balance meets minimum arrearage requirements use OHEP system’s Arrearage Inquiry tool for eligibility check; ○ Document any overrides in system notes

Usage Estimates (If No History Available): ● Average available usage data and multiply by 12 ● If unavailable, obtain utility-provided estimate from a comparable neighboring residence ● If no estimate is available, use a similar household’s history within the agency as a proxy ● Document method of estimation in the OHEP system notes

3.6 Customers Establishing New Service When applicants are moving into new residences and need to establish utility service: Procedures 1. Applicant must provide:

○ New address ○ Move-in date verification from landlord or housing program letter

Updated May 2025