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● Applications must be entered into the OHEP Data Management System, with all supporting documentation uploaded or merged into the system, within 7 calendar days of receipt.

● Immediate Review for pending Utility Termination, disconnected service, or crisis heating situation- All applications should be reviewed promptly and carefully to assess whether the applicant is experiencing a crisis situation.

○ Emergency cases must be prioritized to resolve urgent utility-related issues ● LAA’s should place a 55-Day Hold for utility termination protections. ● Follow Energy Crisis Assistance emergency protocols during the November 1 – March 31 Crisis Season

● Screen application for Categorical Eligibility. ○ If Categorically Eligible, process as a CE application

● If the applicant is not Categorically Eligible, screen the application for standard eligibility requirements and required documentation. ○ If any required information or documentation is missing, generate a Request for Additional Information (RAI) using the OHEP Data Management System.

● Signature Requirements- Electronic signatures are entered via case notes in the OHEP Data Management System or an intake worker can sign and date a paper application received legibly using their first and last name and upload the application into ECM.

● Supervisor certifies or denies application

● An Electronic Delivery Statement is generated and payments are processed weekly.

● Applications are to be processed within 45 days.

3.4 Application Requirement General Eligibility Applicants must:

Updated May 2025