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Online Applications: Customers can apply at myMDTHINK. LAAs must import and review these daily. Telephonic Applications: LAAs may take applications by phone if the customer cannot apply otherwise. A Telephonic Signature Form must accompany these. Mail-In Applications: Local agencies (LAAs) can mail applications to customers, including instructions and informational materials for return processing. In-Person Applications: Applications completed on-site must be signed by the applicant, and a copy provided to them.

Off-Site Intake:Applications can be accepted at special events or partner locations (senior centers or community organizations).

Home Visits: Reasonable accommodations must be made for homebound or infirm customers, with home visits arranged as needed per OHEP policy and safety guidelines.

By Proxy: An authorized individual may apply on behalf of the applicant, following proxy application procedures.

Redetermination Process: Customers on a fixed income from the previous program year (aged 60+, disabled, or in the Critical Medical Needs Program) may be eligible for a streamlined renewal without a full application.

Updated May 2025