870 Unintentional Program Violation Claim Demand Letter

The Unintentional Program Violation Claim Demand Letter shall be sent to all households whenever an overissuance of SNAP benefits occurs unless the amount of the claim is less than $125 or the minimum recovery threshold established by the Department, whichever is higher, unless the household is currently receiving SNAP benefits or the household cannot be located. The Claim Demand Letter shall contain the following information: (A) The amount owed; (B) The reason for the claim; (C) The period of time the claim covers; (D) Any offsetting that was done to reduce the claim; (E) The household's right to a fair hearing if the household disagrees with the Department's determination; (F) How the claim was calculated; (G) The phone number to call for more information about the claim; (H) The right of the household to request a copy of or inspect records related to the claim; and (I) That the Department may reduce any part of the claim if the Department believes that the household is not able to repay the claim. The household's repayment options shall be included in the Repayment Agreement in accordance with 106 CMR 367.495(E): Collecting Claims for Unintentional Program Violation.