350 Adjustment Procedures (A)

Local Office Procedures (1) The worker is primarily responsible for responding to complaints from applicants or clients and facilitating a resolution, if possible. If a complaint cannot be resolved, the Department shall remind the applicant or client of the right to request a fair hearing. (B) Prehearing Adjustment (1) The Department may make an adjustment in the matters at issue prior to a hearing. If the adjustment resolves the issue and the appellant wishes to withdraw his or her appeal, the Department shall send the appellant’s written withdrawal to DOH. DOH shall not delay a fair hearing because a possible adjustment is under consideration unless the appellant requests such a delay. (2) If the appellant and the Department resolve the issues appealed at the hearing, they may agree to proposed language for the hearing officer’s decision. The hearing officer may accept such proposals. (3) Any adjustment arising from allegations of coercive or otherwise improper conduct must be agreed to by the Department, the appellant, and the Department employee.