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SYSTEMS Goals & Objectives, FY2027 | 41

D. Collaborate with Fiscal, Operations, and Nutrition Services on planning, developing, and implementing food package changes and food cost containment strategies.

E. Participate in analysis, policy development, planning and implementation of cost containment strategies.

F. Participate with other program units to monitor and implement system changes for the infant formula rebate and to provide data for modification and auditing of the contract, as needed.

X. To review pertinent new federal regulations, FNA Instructions and guidance, and develop and implement new or revised policies, procedures and reports, as needed.

XI. To continue to support the issuance of electronic food benefits in Eos and WIC Direct.

A. Develop new reports regarding redemption of benefits and vendor activities utilizing data made available from WIC Direct.

B. Maintain and support the Massachusetts APL and ensure its accuracy and availability.

C. Provide helpdesk support to approximately 85,000 participant households who utilize the WIC Card to redeem WIC food benefits.

D. Participate in the ongoing implementation and evaluation activities associated with the WIC Online Ordering.