Page 37

SYSTEMS Goals & Objectives, FY2027 | 37

Systems The overall goal of Systems -- consisting of Eos Operations and Maintenance, Desktop and Network Support, Help Desk, and Field Services -- is to facilitate quality nutrition services and benefit provision to families, provide timely and accurate data on WIC participants, food benefits, and funds, and to support program management, accountability and planning. Computer systems that are used to accomplish this goal include: the EHS Virtual Gateway platform, WIC Eos System, WIC Direct System, WIC reporting database, and the digital solutions such as OnBase and the WICShopper app that support program operations. The primary objectives for FY27 are:

I. To upgrade Eos to incorporate necessary modifications, including new requirements and enhancements.

A. Coordinate with other program units for requirements, timelines, and rollout schedules.

B. Confirm that upgrades are accomplished in coordination with other program units.

C. Coordinate with TLC staff and MIS project teams on the continued upgrade of TLC training systems for Eos.

D. Identify and incorporate any upgrades to interfaces with Virtual Gateway, Massachusetts Immunization Program, and WIC Direct.

E. Coordinate with Eos maintenance provider to monitor and modify, if necessary, protocols and procedures for emergency and routine maintenance tasks.

F. Collaborate with Eos maintenance provider and Virtual Gateway team to ensure the stability of the Eos hosting platform.

G. Release Eos 9.2 and 9.3 to continue delivery of enhancements to support improved WIC system performance and modernization of Eos and related technological solutions.

II. To maintain smooth operation of all WIC systems, including software and equipment at local programs, the state WIC office, The Learning Center, and at EHS.

A. Review daily processing and output of all WIC systems to ensure that state office and local program processing needs are met.