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Other (Specify):

Do you have additional/differing eligibility policies for: Renters?

Renters living in subsidized housing?

Renters with utilities included in the rent?

Explanations of policies for each "yes" checked above:

For Bill Payment Crisis Assistance: Eligible applicants are required to provide support documentation to establish a crisis situation. (i.e. Disconnect/Shut-Off Notice, Final Bill and proof of new account, doctor's statements or medical reports, and/or written estimates to refill fuel tanks). Crisis is First Come - First Serve. Per Section 5.1, D. of the Louisiana LIHEAP Service Delivery Guide, Life-threatening crisis—Service shall be delivered within 18 hours from the date of the completed application. o If the health or safety risk is due to illness or medical need, clients must provide documentation verifying the health or safety risk. o If the health or safety risk is from extreme weather conditions, either heat or cold, the Subgrantee may document the emergency with a print-out of the weather advisory documenting the emergency by utilizing an internet weather advisory site. For Equipment Repair and Replacement Crisis Assistance: Clients are not required to have a disconnect or pending shut-off; however, documentation of non-working heating or cooling equipment must be provided. For Disaster Relief Crisis Assistance: Clients are not required to have a disconnect, pending shut-off, or non-working equipment.

Determination of Benefits 4.8 How do you handle crisis situations?

Separate component

Benefit Fast Track, no separate amount of crisis funds is issued. Rather benefits are issued to crisis customers within crisis response time frames.

Other - Describe:

Disaster Relief LHC use of LIHEAP Funding for Disaster Relief is based on LIHEAP regulations at 45 C.F.R. 96.50(e). Allowable uses of LIHEAP funds to deal with crisis situations, particularly with respect to assistance for home energy related needs resulting from a hurricane or other natural disaster, include: - Costs to temporarily shelter or house individuals in hotels, apartments, or other living situations in which homes have been destroyed or damaged, i.e., placing people in settings to preserve health and safety and to move them away from the crisis situation. - Costs for transportation (such as cars, shuttles, buses) to move individuals away from the crisis area to shelters, when helath and safety is a endangered by loss of access to heating or cooling. - Utility reconnection costs - Repair or replacement cost for furnaces and air conditioners - Insulation repair - Coats and blankets, as tangible benefits to keep individuals warm - Crisis payments for utilities and utility deposits - Purchase and installation of fans and air conditioners - Purchase and installation of generators All related activities must be pre-approved by LHC and will be targeted to areas covered by a disaster declaration. 4.9 If you have a separate component, how do you determine crisis assistance benefits?

Amount to resolve the crisis. $1,000 Other - Describe:

Eligible households can receive only one crisis benefit payment, not to exceed $1000, during a 12 month period. For utility bill assistance, the crisis benefit payment will cover only the amount of the disconnect notice, if the services have NOT been disconnected at the time of application. If utilities have been disconnected at the time of

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