15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: LHC is a member of NEADA and NEUAC and participates in NEADA Conferences as well as Annual DHHS LIHEAP Meetings. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: LHC participates in the annual conference held by the Association of Community Action Partnerships of Louisiana (ACAP). T&TA is provided daily via telephone calls, conference calls and webinars. Annual onsite T&TA is also provided during the annual monitoring visits. Periodically, as needed, we will provide training in-house for new employees and others from the Community Action Agencies. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: LHC holds annual meetings with all utility vendors. LHC also holds regular phone calls and emails with vendors as needed to resolve issues and payments. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.