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Louisiana LIHEAP Service Delivery Guide 8 | P a g e

A p r i l 1 , 2 0 2 6

 Cooling Assistance: The non-crisis component helps eligible low-income households pay cooling costs.  Crisis Assistance: The crisis component provides assistance to eligible low- income households whose social or economic hardships are compounded by a home heating or cooling energy crisis. In a non-life threatening situation, some form of assistance will be provided to resolve the energy crisis no later than 48 hours after application. When a life threatening situation exists, some form of assistance will be provided no later than 18 hours after application. This may also include disaster relief, heating or cooling equipment replacement or repair, or pandemic response.  Weatherization Assistance: The weatherization component provides energy conservation and weatherization measures to help low-income households reduce their energy costs. 1.6 LIHEAP Energy Software System The LIHEAP Energy Software (LES) is a web-based software system selected by LHC to manage real- time program data for LIHEAP and WAP. All data related to service delivery of LIHEAP funds, including but not limited to customer application information, budget tracking reports, vendor payment reports and the generation of requests for payment should be entered into the LES system and then submitted to LHC for processing.

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Page 8

Official source

Louisiana LIHEAP Service Delivery Guide 8 | P a g e

A p r i l 1 , 2 0 2 6

 Cooling Assistance: The non-crisis component helps eligible low-income households pay cooling costs.  Crisis Assistance: The crisis component provides assistance to eligible low- income households whose social or economic hardships are compounded by a home heating or cooling energy crisis. In a non-life threatening situation, some form of assistance will be provided to resolve the energy crisis no later than 48 hours after application. When a life threatening situation exists, some form of assistance will be provided no later than 18 hours after application. This may also include disaster relief, heating or cooling equipment replacement or repair, or pandemic response.  Weatherization Assistance: The weatherization component provides energy conservation and weatherization measures to help low-income households reduce their energy costs. 1.6 LIHEAP Energy Software System The LIHEAP Energy Software (LES) is a web-based software system selected by LHC to manage real- time program data for LIHEAP and WAP. All data related to service delivery of LIHEAP funds, including but not limited to customer application information, budget tracking reports, vendor payment reports and the generation of requests for payment should be entered into the LES system and then submitted to LHC for processing.