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Louisiana LIHEAP Service Delivery Guide 56 | P a g e

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CHAPTER 6: CLIENT EDUCATION (ASSURANCE 16)

Under Assurance 16 of the LIHEAP Statute, LIHEAP grantees are allowed to use a portion of their funds to provide services that encourage and enable households to reduce home energy needs and thereby reduce the need for energy assistance. The term client education costs means costs associated with activities that support providing direct services to the eligible participant, including but not limited to, energy conservation activities which encourage and enable participants to reduce their home energy needs and thereby the need for energy assistance, including needs assessments, counseling, and assistance with energy vendors, and reporting regarding such activities. 6.1 Client Education Policy Energy education shall be provided during the application process to eligible and ineligible households. Subgrantees shall develop active, participatory energy conservation education activities. Subgrantees are encouraged to use educational activities that can be carried out while the applicant is waiting for intake i.e. videos. Educational activities shall not create an undue burden on the applicant or the Subgrantee staff. Services can include:  Counseling  Assistance with negotiations with energy vendors  Outreach Activities  Referrals to the Weatherization Assistance Program (WAP)  Energy efficiency education materials 6.2 Client Education Activities Per the LIHEAP Subgrantee Agreement, Section III (C) (1), Subgrantees must submit an annual Assurance 16 proposal with their signed contract. A copy of the Assurance 16 (Client Education) Proposal Form can be found on LHC’s website. LHC will review the annual Assurance 16 proposal to ensure compliance with federal and state laws and departmental requirements. LHC may request additional information or documentation as necessary prior to approving the proposal.