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Louisiana LIHEAP Service Delivery Guide 53 | P a g e
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To determine if the applicant is aware that they may eliminate the potential interruption of service by seeking a payment option from the vendor. F. Delivery of Benefit for Crisis Bill Payment Crisis bill payment benefits are in the form of an energy payment made directly by LHC to the utility vendor or Subgrantee (In the event a vendor does not accept a pledge, and the Subgrantee made payment.). Subgrantees must complete an accurate client application and qualify clients to receive benefits in LES. 5.2 Crisis Equipment Repair / Replacement Assistance Equipment Repair / Replacement is the cost that may be incurred by a Subgrantee for providing replacement or repair to heating or cooling equipment which is needed to maintain the health and safety of the household. The Equipment Repair / Replacement benefit is only available to homeowners that can show proof of ownership. This benefit will be used in lieu of a Crisis bill payment, and applicants remain limited to one crisis benefit per year. For example: If an applicant has been helped with a Crisis bill payment within the past year, they would not be eligible for an equipment repair or replacement. Equipment Repair/ Replacement may include: Heating System Repair Heating System Replacement Cooling System Repair Cooling System Replacement **NOTE: Energy Star-rated units are recommended for energy savings. The need for the Repair / Replacement must be documented and performed by a licensed professional. In the event that a system is unrepairable, any alternative solutions must be pre-approved by LHC. Equipment Repair/Replacement benefits needed to resolve a Crisis situation will be processed using cost-reimbursement. A Subgrantee will be reimbursed for the costs involved with providing the service. This may include the cost of the equipment plus installation costs, if any, for the equipment provided, or the cost of a repair to a heating or cooling unit. The total reimbursement from