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Louisiana LIHEAP Service Delivery Guide 51 | P a g e

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 Applicants must have 30 days of previous usage documented at the service address.  Applicants faced with a health and/or medical safety risk must be able to provide a doctor’s statement to include their illness will be exacerbated with the loss of utility services.  Propane Applicants or Prepaid Applicants (aka Pay-As-You-Go) who have less than 7 days of usage remaining may present a written estimate, in lieu of a disconnect notice, from their vendor that includes the cost and number of propane gallons/natural gas/kilowatt-hours needed to provide 30 days of usage or the propane minimum delivery amount. Subgrantees must use the Prepaid Utility Calculation Worksheet (Appendix M) to determine if the applicant is in a crisis and retain a copy of the completed document in the client’s record. C. Benefits  The household can be eligible for Heating or Cooling, and Crisis assistance simultaneously.  A household can receive only one crisis payment benefit during a 12-month period.  The Crisis benefit payment should be for the amount of the allowable disconnect calculation, up to the maximum benefit.  If the client’s maximum benefit amount is not enough to resolve the crisis, documentation must be provided confirming how the difference has been resolved to allow for services to continue or service restoration to occur. This may include another source of funding, client payment, installment plan with vendor, etc.  The crisis bill payment benefit will cover only the amount necessary to prevent disconnection or restore service.  Crisis Calculation Inclusions: • Cost to maintain services • Reconnect Fees • Late Fees.  Crisis Calculation Exclusions: • Tampering fees • Insufficient Fund (NSF) fees • Security Deposits