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Louisiana LIHEAP Service Delivery Guide 49 | P a g e

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C. Subgrantee Errors Resulting in Overpayment/Underpayment Overpayment or an ineligible payment made as a result of an error by the Subgrantee shall be corrected immediately by notifying LHC of the error. At LHC’s discretion, the overpayment must be retrieved from the vendor or be absorbed by the Subgrantee. The Subgrantee may appeal the cost of the overpayment or ineligible payment to LHC. Underpayment made as a result of an error by the Subgrantee shall be corrected immediately by notifying LHC of the error. If the payment was already made to the energy vendor, the application will need to be adjusted to calculate the remaining benefit so an additional payment can be made. D. Reverse Payments Due to Applicant Error Applicants, who have received an overpayment or ineligible payment as a result of their failure to provide accurate or correct information, whether intentional or non-intentional, shall have the overpayment reversed on their energy accounts through the energy vendor. When a Subgrantee identifies an overpayment or ineligible payment due to applicant error, the Subgrantee shall notify and provide support documentation to LHC. LHC will give the applicant an opportunity to dispute the finding prior to reversing the benefit through the energy vendor. The applicant shall be advised of his or her right to appeal the reversing decision to LHC. 4.3 Delivery of Benefit for Heating/Cooling Assistance Heating/Cooling assistance benefits are in the form of an energy payment made directly by LHC to the utility vendor. Subgrantees must complete an accurate client application and qualify clients to receive benefits in LES.