Page 31

Louisiana LIHEAP Service Delivery Guide 31 | P a g e

A p r i l 1 , 2 0 2 6

 Include timeframes for each step of the procedure  Include a statement that the Subgrantee will assist persons in filing a grievance. The name, title and telephone number of the Subgrantee shall be included.  Made available to all persons who state concerns or complaints covered by the grievance procedures. 3.5 Applications by Employees and their Relatives A. Employees Many employees working for service provider agencies may be eligible for LIHEAP benefits. It is imperative that agencies follow the guidelines listed below when taking and processing applications for their employees:  Employees are to notify the Executive Director or their Authorized Representative if they intend to apply for LIHEAP benefits.  Employees are subject to and should participate in the same appointment process used by other applicants.  Employees are not to participate in the creation of their file or input of their application. Data input should be done only by another employee who has been assigned that task by a supervisor, LIHEAP Director, or the Executive Director.  Upon completion, the file should be reviewed for completeness and accuracy by a supervisor, and then approved by the Executive Director. B. Relatives of Employees The relatives of employees are to be treated no differently than any other applicant. Relatives of employees by marriage are considered relatives.  They are required to utilize the same appointment process as any other applicant.  An employee may not set up a relative’s appointment.  If an employee becomes aware a relative is applying for LIHEAP assistance, that employee must notify their supervisor.  Employees are prohibited from handling a relative’s application.