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Louisiana LIHEAP Service Delivery Guide

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T a b l e o f C o n t e n t s

3.5 Applications by Employees and their Relatives .............................................................................. 31 ELIGIBILITY DETERMINATION 3.6 Eligibility ......................................................................................................................................... 33 CHAPTER 4: HEATING/COOLING ASSISTANCE ...................................................................... 43 4.1 Determining the Monthly Total Energy Cost (TEC) for Heating/Cooling Assistance ....................... 43 4.2 Determining the Energy Assistance Benefit for Heating/Cooling Assistance .................................. 48 4.3 Delivery of Benefit for Heating/Cooling Assistance ......................................................................... 49 CHAPTER 5: CRISIS ASSISTANCE ........................................................................................... 50 5.1 Crisis Bill Payment Assistance ....................................................................................................... 50 5.2 Crisis Equipment Repair / Replacement Assistance ....................................................................... 53 5.3 Disaster Relief Benefits (In-Kind Benefits) ...................................................................................... 54 5.4 Unforeseen Circumstances ............................................................................................................ 55 CHAPTER 6: CLIENT EDUCATION (ASSURANCE 16) ............................................................. 56 6.1 Client Education Policy .................................................................................................................. 56 6.2 Client Education Activities .............................................................................................................. 56 6.3 Client Education Pilot Programs ..................................................................................................... 58 CHAPTER 7: SUBGRANTEE FINANCIAL MANAGEMENT/INVOICE PROCEDURES ............... 59 7.1 LIHEAP Cost Regulations .............................................................................................................. 59 7.2 Cost Allocation Plan ....................................................................................................................... 60 7.3 Direct and Indirect Costs ................................................................................................................ 60 7.4 Administrative Costs ...................................................................................................................... 61 7.5 Program Support Costs .................................................................................................................. 62