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Louisiana Medicaid Eligibility Manual Application Processing

Issued January 7, 2026 Replaced July 16, 2024 Page 12 of G-0000 Revised/added text indicated by underscore Deleted text indicated by “**”

verifications required and the date the information is due. Allow at least ten (10) calendar days for an applicant/beneficiary to provide the requested verifications. Exception: Allow at least thirty (30) calendar days for a beneficiary to provide the requested verifications needed for a renewal of eligibility based upon MAGI methodology.

G-911.3 CASE RECORD DOCUMENTATION REQUIREMENTS Document in the case record how any questionable information was verified.

G-911.4 CASE ACTION Do not deny benefits because applicant/beneficiary gives questionable or inconsistent information, unless defined as refusal to cooperate. Deny benefits or close the case when the applicant/beneficiary fails to provide verification or refuses to cooperate in providing verification. Refer to G-1100 Cooperation thru G-1140 Failure to Cooperate for exceptions.

G-920 INTERVIEWS A face-to-face interview is not required. A telephone interview is allowed. Refer to G-800 Who May Apply for Assistance. If a long-term care interview cannot be conducted, refer to G-810 Applicant Unable to Participate in the Eligibility Process.

G-930 INTERVIEW SITES If the applicant/beneficiary requests a face-to-face interview, conduct it at an LDH office or an application center, if possible.

If not possible, conduct the interview at a site that is adequate to preserve the privacy and confidentiality of the interview, and convenient to both the applicant and the agency representative.

Adequate sites may include a hospital or a LTC facility.