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Division/Section Family Support Chapter No./Name 4 - Economic Stability (ES) Part No./Name C - Case Processing Section No./Name C-1100-FITAP-SNAP Verification Document No./Name C-1120-SNAP Sources Of Verification Effective Date September 1, 2023

2 of 4 IS ABLE TO PROVIDE ACCURATE INFORMATION, THE WORKER SHOULD SELECT ANOTHER COLLATERAL.

Do not make the contact without providing written or oral notice to the household.

NOTE: Oral notice must immediately be followed by written confirmation to the household.

Inform the client that he must:

 consent to the contact,

 provide acceptable verification in another form, or

 withdraw his application.

If the client refuses to choose one of these options, deny the application because of failure to verify information.

C-1122-2-SNAP - PO Confidentiality

AVOID TELLING THE COLLATERAL THAT THE CLIENT HAS APPLIED FOR OR IS RECEIVING ASSISTANCE.

C-1122-3-SNAP - PO Evaluation of Collateral Information

WHEN THE COLLATERAL CONTRADICTS INFORMATION PROVIDED BY A CLIENT, DO NOT MAKE A DECISION BASED SOLELY ON INFORMATION PROVIDED BY THE COLLATERAL.

C-1122-4-SNAP - PO Documentation

The collateral statement is a verbal confirmation of the household's circumstances.

If an alternate collateral contact is necessary, document the inadequacy of the original contact in a narrative entry.

C-1122-5-SNAP - PO Questionable Information

CONSIDER THE CLIENT'S STATEMENTS ON THE APPLICATION, SIMPLIFIED REPORT, OR DURING THE INTERVIEW TO BE QUESTIONABLE IF THEY:

 ARE CONTRADICTORY.