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Temporary Assistance for Needy Families (TANF) Title IV-A State Plan

27 ► Post multi-lingual signs in waiting areas to explain the availability of interpreters ► Use “I Speak” cards at the initial contact to invite people with limited English Proficiency to identify their primary language ► Identify each LEP customer and record the primary language of such customer. Document in the case record that the household contains LEP individuals, so interpreter services can be provided at no cost and without unreasonable delay ► Whether through cabinet staff or contracted vendors, cabinet agencies shall: ► Ensure staff are trained on cultural competency, implicit bias, diversity, and effective communication and the use of interpreters/translators ► Monitor compliance in each office to ensure that proper procedures are followed ► Stipulate in service contracts that contractors are responsible for language services needed to serve LEP customers ► Monitor compliance of contracted offices to ensure that proper procedures are followed.

Resolution of Displacement complaints:

► The Training Site Agency will abide by the statewide grievance procedures in Chapter 13B of the Kentucky Revised Statutes for resolving grievances and/or complaints about WEP activities and any final decision rendered therein ► Grievances and/or complaints will be forwarded to the Department for Community Based Services for resolution through the conciliation and/or DocuSign Envelope ID: BCAE5958-05F7-4630-9CB0-C6ACABA180AA