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MS 8220 (2)

B. Review case circumstances:

1. [If food loss was a result of a power outage of at least four hours or more per Public Health Guidelines, determine the loss date as the date the household discovered the food was spoiled. The DCBS Utility Portal can be accessed from the Kentucky Online Gateway (KOG) and used for verification of a power outage, if results are available. If the incident occurred more than 10 days prior to the report, deny the replacement request. 2. If the loss was reported timely, obtain a signed form FS-70, Request for SNAP Replacement, from the household. A voice signature option is acceptable for form FS-70. If voice signature is unavailable, allow the household 10 days to return form FS-70. If the 10th day is a non-business day, and the form is received on the next business day, consider the signed request as received timely. If form FS-70 is received more than 10 calendar days after the report of loss, deny the replacement request.

A voice signature is obtained by generating form FS-70 through Benefit Management while entering the replacement request. Form FS-70 should be completed with the following information and “Voice Signature” should be written or typed into the signature line:

a. Physical Address; b. County; c. Phone Number; d. Type of SNAP benefits lost; e. Amount of benefits lost; f. Name and phone number of person or agency who can verify the loss; g. Request Date; h. Incident Date; and i. Explanation of how food was destroyed.

Once form FS-70 is completed and a voice signature is obtained, the form must be uploaded or scanned into the Electronic Case File.

3. Verify the destruction of food purchased occurred in a household disaster. Verification can be obtained through the DCBS Utility Portal, collateral contact, documentation from a community agency including, but not limited to, the fire department or the Red Cross, or a home visit. Upon contacting an individual provided by the household as a collateral contact, read the following statement to the individual: Any person who aids another person to obtain assistance (or benefits) fraudulently is subject to penalties provided by state and federal law, including fines, imprisonment, or both. Request additional verification when there is reason to doubt the household’s statement of loss, or the original verification source provided by the household. Examples of additional verification may include a written statement or repair receipt.]

4. There is no limit to the number of replacements a household can receive as a result of food destroyed in a household disaster.