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MS 7475 (3)
2. Anything unusual that would keep any person from easily understanding how or why an amount was allowed or not allowed.
J. Document when additional verification is requested over and above what the individual provided.
Example: An individual provides a current lease listing 2 household members, but the individual states there are 4 people in the household. Comments should also be added to any additional RFI’s requesting more or other verification than has already been provided so the individual has a better understanding of what the agency needs to process the case.
K. Document the resolution of a computer match and how it was resolved.
L. Document when a case change is reported and actions taken to complete the task.
M. If a claim is suspected, document the reason it is or is not referred.
N. Help Desk. Enter details of the issue, i.e., specific error message received, any actions taken based on special instructions from the Help Desk, and any ticket number assigned.
O. The reason a disqualification was imposed.
P. The reason for a determination that information is questionable and how this was resolved.
Q. Document the reason why a Worker Portal record is deleted.]