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Volume II OMTL-669 Supplemental Nutrition Assistance Program R.5/01/25 MS 7475 SNAP CASE DOCUMENTATION (1) [Each worker that interacts with a case must document all relevant actions. This allows the next worker in the case to sufficiently understand the circumstances and substantiate the validity of all authorized assistance. This section contains documentation requirements specific to SNAP case records. In conjunction with Volume I, MS 0130, the following information is recommended to be documented in the SNAP case: A. Interview. 1. An explanation regarding a deviation from standard case work procedures. For example, when a work around is necessary to process the SNAP case. 2. The reason why a Request for Information (RFI) was issued. 3. Document the name and phone number of a collateral contact (CC) when used for any verification. 4. If Client Statement Last Resort is used in lieu of verification. 5. Reason for any delays in case processing, i.e., when an additional RFI must be issued. B. Rights & Responsibilities (R&R)/Forms/Quality Control (QC). 1. R&R were explained & the individual states they understand. 2. All required forms were given to the individual. 3. The QC process was explained & the QC pamphlet was provided. C. Immigrant. 1. Document when an individual who is a member of the SNAP household is ineligible due to immigration status. 2. Document if enumeration has not been met and the date the individual applied for an SSN. 3. Document when good cause is requested for the individual. D. Household (HH) Composition. 1. Explain the reason an individual living in the household is not included in the case, i.e., an ineligible student or immigrant, disqualified member, a joint custody child, or nonmember. 2. Explain the relationship of any nonmembers.