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Volume II

OMTL-565 Supplemental Nutrition Assistance Program R. 3/1/20

MS 7060 HOUSEHOLD COOPERATION (1)

The household or its representative must cooperate with the agency so that eligibility can be determined. The household or representative cooperates by:

A. Being interviewed;

B. Answering questions regarding eligibility;

C. Reviewing the application form;

D. Signing and dating the application;

E. Providing all required verification. However, the agency must assist the household if the household is cooperating in other areas of the eligibility process, but is experiencing difficulty obtaining required verification; and

F. [Resolving any questionable information. If the household failed to cooperate in providing any requested information related to a fraud report affecting eligibility, and their SNAP case discontinued or denied, the household must resolve the report with contact to DCBS before the SNAP case can be re-approved. The only exception is for expedited applications which will approve, but the issue must be resolved prior to the recertification of an expedited household.]

Each worker must review prior case comments to see if the question “Is contact needed to verify unclear information?” has been previously used and the case discontinued for not complying. If this situation is found, the worker will review prior comments and case documentation to learn why the question was utilized and inform the applicant they must go to their local office to resolve or explain the questionable information that was received before the case can be finalized. The application is taken as usual and will pend for the household to complete the face-to-face contact. Workers should avoid using the terms ‘trafficking’ or ‘fraud’ when directing households to resolve these complaints; state only that the action is needed due to the receipt of questionable or conflicting information.