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MS 6470

[1]

Volume 2 – Supplemental Nutrition Assistance Program (SNAP) MS 6470 – R. 5/31/26 – OMTL – 695 Delays in Processing

[If the household's eligibility and opportunity to participate are not provided within 30 calendar days following the date the application was filed, use the following procedures:

A. If the delay is caused by the household, and any of the following conditions apply, deny benefits for the month of application on the 30th day following the date of application or the date of the initial Request for Information (RFI), whichever is later:

1. The household failed to complete the application process.

2. The household failed to complete the application form.

3. One or more members of the household failed to agree to work registration after being informed of the requirement and given up to 10 days from the date of notification to agree to work registration for those members. Benefits are denied only for the member(s) who refuse to agree to work registration.

4. The household failed to provide mandatory verification when the worker provided all required assistance to obtain the verification, and when the worker allowed the appropriate amount of time on the RFI for the household to provide the verification.

5. For households that fail to make contact with the agency for their first scheduled appointment, the system sends a notice advising the household that they have missed their appointment and to request they reschedule the appointment within 30 days following the date the application was filed. If the household fails to contact the agency for the first interview and is rescheduled at the household's request after the 20th day but before the 30th day following the date the application was filed, the household must complete the interview, supply verification, and agree to work registration for all members by the 30th day.

6. All requests for the individual’s cooperation in completing the application process after the application is filed must be made in writing by sending an RFI to the household. All appointments must be scheduled on the appointment calendar, and the system will generate the appropriate notice.

B. If the delay is caused by the agency, and any of the following conditions apply, provide benefits to the household retroactive to the date of application, if eligible:

1. The agency fails to provide required assistance to the household;

2. The household completes all necessary actions timely, but the agency fails to complete the application process timely; or