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Volume II OMTL-530 Supplemental Nutrition Assistance Program R. 6/1/18 MS 6330 CRITERIA FOR (1) OUT-OF-OFFICE INTERVIEW Out-of-office interviews include both telephone interviews and home visits. Workers MUST conduct telephone interviews upon request by the client. A face-to-face interview is required only if: A. Requested by a household; B. When an authorized representative applies on behalf of another individual at the initial application; OR C. When deemed appropriate by the agency. For example, initial application by the program’s specified representative for applicants residing in Drug Addiction and Alcohol (DAA) treatment facilities, in cases where a household member has an Intentional Program Violation (IPV) or has had a recent trafficking allegation. Waiver of the face-to-face interview may not affect the length of the household's certification period. Waiver of the face-to-face interview does not exempt the household from the verification requirements. See MS 7050 for acceptable sources of verification. [Home based interviews are used only if the household requests one due to hardship.]