Page 242

Official source

Volume II OMTL-476 Supplemental Nutrition Assistance Program R. 10/1/14 MS 6000 INITIAL CONTACT – RESPONSIBILITIES (1) The worker, or other trained staff designated by the Service Region Administrator Associate (SRAA), is responsible for the following: A. Prescreening all individuals to determine whether the household is applying for initial certification, recertification, or reporting changes. B. Issuing form FS-360, Facts About The Supplemental Nutrition Assistance Program (SNAP), immediately to an individual expressing a desire to apply for SNAP benefits. C. Prescreening all applications as they are filed to determine whether the household may qualify for expedited services. D. Annotating the type of contact on the appropriate log. E. Referring applicants to the appropriate caseworker for an interview. F. Advising the individual of the Web Portal. [G. Advising the individual of the call service center and providing the telephone number: 855-306-8959.]

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Page 242

Official source

Volume II OMTL-476 Supplemental Nutrition Assistance Program R. 10/1/14 MS 6000 INITIAL CONTACT – RESPONSIBILITIES (1) The worker, or other trained staff designated by the Service Region Administrator Associate (SRAA), is responsible for the following: A. Prescreening all individuals to determine whether the household is applying for initial certification, recertification, or reporting changes. B. Issuing form FS-360, Facts About The Supplemental Nutrition Assistance Program (SNAP), immediately to an individual expressing a desire to apply for SNAP benefits. C. Prescreening all applications as they are filed to determine whether the household may qualify for expedited services. D. Annotating the type of contact on the appropriate log. E. Referring applicants to the appropriate caseworker for an interview. F. Advising the individual of the Web Portal. [G. Advising the individual of the call service center and providing the telephone number: 855-306-8959.]