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MS 0300 (1) Volume 1 – General Administration MS 0300 – R. 10/1/14 – OMTL-476 Central Office Responsibilities [The Division of Family Support (DFS) has responsibility for all Central Office issuance activities. DFS is responsible for the following:] A. Ensuring that Electronic Benefit Transfer (EBT) cards are mailed to all eligible households in a timely and accurate manner. B. Reconciling all benefit issuances; and C. Retaining all issuance records for audit purposes for a period of three years from the month of origin or for a longer period at the written request of the Food and Nutrition Service (FNS) or the Department of Health Services (DHS).