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MS 0280

[1]

Volume 1 – General Administration

MS 0280 – R. 6/1/26 – OMTL – 696 Local Office Responsibilities

[Each local office is responsible for providing all households with an explanation of the Electronic Benefit Transfer (EBT) issuance process in a language and format the recipient can understand. The Family Support Supervisor (FSSV) is responsible for ensuring that these procedures are followed in the local office.]

A. Maintaining security and control of EBT cards, which are sent to the local office for pickup.

B. Retaining all issuance records for audit purposes for at least five years from the month of origin or for a longer period of time if requested in writing by the Food and Nutrition Administration (FNA) or for five years if Kentucky Transitional Assistance Program (KTAP) or Kinship Care benefits are included on the card.

C. Ensuring that case information is accurately entered on Worker Portal.

D. Worker Portal transmits the information required to issue EBT cards, and/or authorize benefits to the EBT system during nightly batch processing.

E. [Reviewing the monthly report to confirm the EBT cards remaining in the local office at the end of each month.

F. Annotating the report and emailing the report to the Nutrition Assistance Branch (NAB) inbox.

G. Contacting the Community Support Section at Policy Development Branch (PDB) inbox with questions concerning issuance of EBT cards, the selection of the four-digit Personal Identification Number, or benefits on the account.]