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MS 0210 [3]

had in the past, an individual with a disability causing a physical or mental impairment that substantially limits one or more of the major life activities and has a record of such an impairment; or is regarded as having such an impairment. Definitions of common disabling conditions and suggested accommodation, as well as other information relating to Title II of the Americans with Disabilities Act, can be found at Kentucky Personnel.

4. Document the need for and provision of any reasonable accommodation provided for a disabled individual to apply for benefits in Worker Portal.]

C. Accommodation in the provision of benefits and services may include, but is not limited to:

1. Visiting an individual’s home to conduct interviews.

2. Scheduling interviews that do not conflict with disability related appointments of the applicant or a disabled member of the household.

3. Rescheduling interviews if notified that a conflict exists with disability- related appointments.

4. Making reminder calls regarding appointments or needed information. Document comments in Worker Portal when the call is made.

5. [Reading and/or explaining letters and forms to an applicant or recipient.

6. Providing a sign language interpreter or other auxiliary aids or services, including but not limited to Video Relay Services (VRS) for a deaf or hard- of-hearing applicant or recipient. See MS 0220.]

7. Allowing flexibility in the required hours of participation and component placement in work activities.

8. Providing extra space in the interview area to allow for medical equipment, such as a walker, oxygen tank, wheelchair, etc.

9. [Providing other individualized assistance on a case-by-case basis to ensure the applicant or recipient is provided equal access to benefits and services.

D. Assist applicants, recipients, or their representatives who feel discriminated against in filing a complaint. Refer to MS 0240.]