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3. If the individual denies the endorsement is his/hers, request the individual to provide a police report for the forged endorsement. 4. Scan the signed form PAFS-60 Part II and the police report into the Electronic Case File (ECF). Mail the original version of the form and police

report to: Division of Family Support MS 0115 (1) Volume 1 – General Administration MS 0115 – 5/1/24 – OMTL-647 Replacement of a Check that is Cashed If the original check is cashed before the stop payment is in place: A. The Division of Family Support (DFS) Central Office (CO) worker will update the Benefit Status on Worker Portal to “cashed”. This generates a notice, CHK-1, Notice of Replacement Check, to the individual stating that the check was cashed

and providing instructions on how to dispute that he/she cashed the check.

The CO worker obtains a copy of the cashed check and emails a copy to the Program Specialist. B. [When the individual comes to the local office to dispute the cashed check, have them view the cashed check signature. If the payee is a Kentucky Works Program (KWP) supportive services provider, send form PA-64, Provider Appointment Letter, to the provider to complete form PAFS-60 Part II. Form PAFS-60, Part I and Part II, is evidence in the event legal action is initiated for false swearing or fraud. Advise the individual that the form may be used as evidence and extend to the payee the opportunity to consult legal counsel, if desired, before signing the form.] 1. If the individual states he/she signed the check, send an e-mail to DFS explaining that the individual no longer claims non-receipt of the check. 2. [If the individual denies the endorsement is theirs, complete the Update Benefit Status screen. This will create a task to the Family Self-Sufficiency Branch (FSSB). Generate form PAFS-60, Part II on the Update Benefit Status screen and have the individual sign the form. Note: Do not use any version of form PAFS-60 other than the one generated from Worker Portal. The use of any other version will be rejected and will result in an unnecessary delay for the individual. In addition, if form PAFS-60 Part I is not generated from Worker Portal, form PAFS-60 Part II cannot be generated from the system.] Form PAFS-60 Part II must be signed by a Notary Public. The form cannot be signed by a staff person who is not a Notary Public. If a Notary Public does not sign the form, this will cause a delay in the replacement check.

Treasury will return the form and require a new form PAFS-60 Part II be completed with all the necessary signatures.