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MS 0110 (1) Volume 1 – General Administration MS 0110 – R. 5/1/24 – OMTL-647 Report of Nonreceipt of Benefits Issued by Check [If a payee reports non-receipt of a check or that a check has been lost or stolen, the payee may request a replacement of a check (Kentucky Transitional Assistance Program (KTAP), Kinship Care (KC), Supplemental Nutrition Assistance Program (SNAP) Employment and Training Program (E&T), Kentucky Works Program (KWP) supportive services, Family Assistance Short Term (FAST), Relocation Assistance Program (RAP), and State Supplementation).] A payee must report non-receipt, loss, or theft of a check within 12 months of the intended receipt in order to receive a replacement check. Replacement checks are not issued for requests made after 12 months. Example: The issuance date of the check is June 1, 2022. The individual may request replacement of the check until May 31, 2023. If the individual reports non-receipt, loss, or theft of the check on June 1, 2023or after, the replacement request is denied. A. When a payee reports non-receipt, loss, or theft of a check: 1. [Inquire the appropriate system to determine the date the check was issued. a. For KTAP, KC, FAST, SNAP E&T, and State Supplementation, access Worker Portal for issuance information. b. For RAP and KWP supportive services checks, access the Online Tracking Information System (OTIS) for check issuance information.] 2. The payee must wait 10 business days from the daily check issuance date before completing form PAFS-60, Affidavit, to request a replacement. 3. If the individual is reporting the non-receipt by phone, tell the individual that they have to go to the local Department for Community Based Services (DCBS) office to sign form PAFS-60. [If a FAST or KWP check is issued to a provider, send form PA-64, Provider Appointment Letter, to document the appointment to discuss non-receipt, loss, or theft of a check. Form PA-64 also provides instruction for the provider to return form PAFS-60 signed and notarized to the office.] 4. Determine if: a. The payee recently moved and failed to provide a forwarding address to the Post Office or a change of address was submitted too late to redirect mailing of the check; b. The check was lost or stolen and if the check was signed before the loss or theft; or