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MS 1070

(3)

4. Electronic Signature application(s) and dates are verified by IEES inquiry. However, in pursuing the IPV claim, provide the hard copy application to show that the electronic signature was used to process the SNAP application for the period of the claim.

5. Voice-Recorded Signature applications and dates are verified through IEES. However, in pursuing the IPV claim, you must present the original Voice Signature Application, the completed Voice Signature Application Instruction Letter that was scanned into the Electronic Case File (ECF) for the SNAP case (if available), and IEES comment entries showing who completed the interview for the associated application.

6. Any prior disqualification verification, i.e., FS-80A, FS-111, court documentation, prior hearing affirmation, or out-of-state disqualification verification, must be included in an evidence packet and be presented during the ADH.

7. [When a hearing is requested on IEES, tasks are systematically created for the requested hearings based on SNAP, Medicaid, Kentucky Transitional Assistance Program (KTAP), and Child Care Assistance Program (CCAP) eligibility, and Claims. A task will be sent to OAH along with any documentation associated with the hearing request. The type of hearing requested will determine the task that is created by OAH and the type of notice sent back to each region. The regions have assigned a designated Hearings Public Assistance Program Specialist (PAPS) who will be a part of the queue to receive tasks concerning the notices for the different types of hearings. The Hearing PAPS will log the hearing notices and assign a task to the appropriate supervisor/worker for that region. They will monitor the hearing process and track results.]

8. Once an ADH has been requested through IEES, corrections cannot be made to the hearing request on IEES; instead, “Withdraw Request” will need to be completed, and a new hearing request completed if corrections are required prior to the scheduling of the hearing.

9. Individuals who are not on IEES or have never had a case on KAMES, i.e., “caseless individuals”, must first be assigned an Individual number prior to requesting a hearing. The individual number is created by clicking on the Individual tab at the top of the navigation page through IEES. Enter the required information on the individual. Once all information is entered, the system navigation will take you to the Individual Summary screen. Now that the individual is known to IEES, the worker may create a manual claim against the individual and request a hearing through Benefit Management or the Hearings Module, whichever is appropriate.

F. [OAH schedules the hearing and provides written notice to the household at least 30 days in advance of the hearing date. The notice advising of the date and time of the hearing is sent to the household and a task is generated for the Hearings PAPS to review.

1. Hearings held telephonically – an agency representative must be present at