Page 21

MS 0055 (1) Volume 1 – General Administration MS 0055 – R. 6/1/18 – OMTL-529 [Kentucky Online Gateway (KOG) The Kentucky Online Gateway (KOG) provides for a single sign-on to most systems used by staff and automates the request process management staff uses for system access. A. KOG provides a single sign-on for the: 1. Department for Community Based Services (DCBS) Case Review; 2. Electronic Case Files; 3. E-Forms, 4. Kentucky Physicians Care; 5. Kentucky Health Benefit Exchange (KHBE) Worker Portal; 6. Kentucky Vital Events Tracking System (KVETS (Birth Index)); 7. External Search and Exchange Portal (ESEP). This replaces KYNET and Kentucky Info Management System (KYIMS); and 8. Online Tracking Information System (OTIS). Users can log in once using a single username and personal identification number (PIN) and access multiple systems. B. The KOG User Agreement must be accepted on the first use of KOG and may be required again if the User Agreement changes. C. KOG automates the process for requesting, approving, and granting access to the applications on KOG. Supervisors use KOG to request access for employees, modify access, and update employee information. KOG provides email notification regarding approval and other tasks in KOG. D. Employees may make some changes to their contact information in Account Management in KOG. Employees may also change their security questions. E. The KOG Help Desk in the Cabinet’s Office of Administrative and Technology Services (OATS) assists with users’ access to KOG and other applications. KOG provides automation of some Help Desk tasks previously done through manual processes. F. The Help Desk can be contacted by phone toll-free at 866-231-0003, locally at 502-564-0104, or by submitting an e-mail to the Commonwealth Service Desk. 1. The Security Help Desk handles the following issues: access revoked on KOG, etc. The Security Help Desk is option two when calling.