Page 170

MS 0840 (1) Volume 1 – General Administration MS 0840 – R. 7/1/21 – OMTL-580 Claims Management Section Information and Responsibilities A. The Claims Management Section (CMS) is located in the Division of Family Support (DFS). The section can be reached by: 1. Phone - 502-564-3440 2. Fax - 502-564-9810 3. Email - chfs.dfs.claims@ky.gov [4. Mail - Cabinet for Health and Family Services Division of Family Support Program Integrity Branch Claims Management Section 275 East Main Street 3-EI Frankfort, KY 40621 B. CMS is responsible for: 1. Pursuing collection of all claims not repaid by benefit reduction. 2. Responding to individual inquiries regarding the repayment of claims. 3. Reviewing all field referrals to the Office of Inspector General (OIG). 4. Monitoring the progress of claims referred to or identified by OIG. 5. Reviewing recommended and final orders related to claims. 6. Preparing and routing exceptions to recommended orders related to claims. 7. Providing information to other states regarding food benefit disqualifications appearing on the electronic Disqualified Recipient Subsystem (eDRS). 8. Processing repayment agreements. 9. Accepting, posting, and providing receipts for payments on claims. 10. Suspending or terminating collection efforts on claims. 11. Monitoring collections on claims by various intercept programs. 12. Maintaining and monitoring bankruptcy information. 13. Completing actions on Integrated Eligibility and Enrollment System (IEES) to compromise a claim (if determined appropriate). 14. Approving all claim debt adjustments and applying corrections to the claim balance. This includes court-compromised amounts, which must be entered