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MS 0810 (2) (OIG) through a Hotline Complaint with information pertaining to a benefit recipient that may be unreported or unknown to the agency. FNA or OIG will then route these complaints to the designated contact for investigation and dissemination;]

4. Quality Control (QC) reviews: Used once the QC process has been completed and a positive error for an over issuance has been detected;

5. Audit: Used when an overpayment is detected via the evaluation process conducted by the United States Department of Agriculture (USDA), Department of Health and Human Services (DHHS), Auditor of Public Accounts (APA), or the Government Accounting Office (GAO);

6. Quality Assurance (QA) review: Used when an overpayment is found by a supervisor, principal, Case Review Team (CRT), or the Division of Family Support (DFS) during any case review process;

7. Management Evaluation (ME) reviews: Used when an overpayment is detected during the review of SNAP cases conducted by ME staff;

8. Central Office: Used when an overpayment is detected by central office staff or when there is an overpayment involving an employee or Simplified Assistance for the Elderly (SAFE) claims;

9. Worker: Used when an overpayment is found during the course of regular casework via application, recertification, or case processing and the worker generates a claim referral, or while processing Fidelity Information Systems (FIS) fraud alerts;

10. Office of the Inspector General (OIG): Used when an overpayment is detected during an OIG investigation;

11. Client: Used when an overpayment is found from a report from the household;

12. Department of Child Support Services (DCSS): Used when an overpayment is found due to unreported child support income and DCSS informs the Department for Community Based Services (DCBS) of the income;

13. Third Party: Used when an overpayment is detected from information provided by a source outside of the agency (i.e., an employer);

14. Eligibility Advisor (EA): Used when an overpayment is detected by unreported income discovered via EA; or

15. National Accuracy Clearinghouse (NAC): Used when an overpayment is detected by the receipt of a notification from the NAC system for the receipt of duplicate benefits in more than one state for the same timeframe.]