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MS 0020 (1) Volume 1 – General Administration MS 0020 – 6/5/23 – OMTL-626 General Case Processing A. [Eligibility determinations for the Kentucky Transitional Assistance Program (KTAP), Family Assistance Short Term (FAST), Kinship Care (KC), Supplemental Nutrition Assistance Program (SNAP), Modified Adjusted Gross income (MAGI) Medicaid, and Adult Medicaid (AMA) determinations are completed on Worker Portal. B. All individuals contacting the toll-free number or the local office requesting assistance are entered on Worker Portal by designated staff. C. Applications, recertifications and case changes can be processed by any worker statewide regardless of the county of residence. When a worker processes a case, the worker documents on Worker Portal comments any and all actions taken within the case at the time of processing. D. Workers cannot take or process an application of an individual who is a relative or close personal relationship. For procedural instructions on employee-related case processing, refer to MS 0025. E. Supervisors or designated persons accept and process applications filed by Department for Community Based Services (DCBS) employees. F. All applications or reapplications must be acted on promptly. No longer than 30 days should elapse between the application date and authorization for action date, with the exception of unusual case situations. If the time frames required by the specific program are not met, document the reason for the delay on Worker Portal comments. G. To ensure authorizations are completed promptly, cases processed by workers without case decision must be reviewed immediately. H. Ongoing eligibility is reviewed periodically as required by specific program guidelines. I. Deny an application for assistance or discontinue benefits if: 1. An individual withdraws the application or requests discontinuance; 2. It is established a technical or financial factor is not met; or 3. An individual fails to verify eligibility factors. J. All requested verification should be returned to the Centralized Mail Center. Staff in the Centralized Mail Center scans the verification into the Electronic Case File (ECF), which creates a task on the Worker Portal dashboard.