9 Energy Suppliers,, 2605(b)(7) - Assurance 7

9.1 Do you make payments directly to home energy suppliers? Heating Yes No Cooling Yes No Crisis Yes No Are there exceptions? Yes No If yes, Describe. All payments to natural gas, electric, and deliverable propane vendors are made directly to the vendor. All other payments are made directly to the client. 9.2 How do you notify the client of the amount of assistance paid? A notice of eligibility is sent directly to the client indicating the benefit level. The vendor also notes the LIHEAP benefit paid on the customer's next monthly billing statement 9.3 How do you assure that the home energy supplier will charge the eligible household, in the normal billing process, the difference between the actual cost of the home energy and the amount of the payment? Vendor agreements identify expectations and procedures to be followed for heating and crisis assistance. Communication is ongoing between LIEAP staff and every supplier throughout the program. 9.4 How do you assure that no household receiving assistance under this title will be treated adversely because of their receipt of LIHEAP assistance? Vendor agreements identify expectations and procedures to be followed for heating and crisis assistance. Communication is ongoing between LIHEAP staff and every supplier throughout the program. 9.5. Do you make payments contingent on unregulated vendors taking appropriate measures to alleviate the energy burdens of eligible households? Yes No If so, describe the measures unregulated vendors may take. Attach a copy of the template statewide vendor agreement or a policy that indicates local agreements must adhere to statewide policies and assurances. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.