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Describe how E&T case managers coordinate with other staff and services. Coordination can involve tracking E&T participation, sharing information that may be relevant to participation in E&T (e.g. information related to good cause or a work exemption), and referral to additional services. QUESTION RESPONSE FIELD How do E&T case managers coordinate with: SNAP eligibility staff Case managers can coordinate with SNAP eligibility staff by using our DFR regional email boxes, as well as using the report of change feature in the IMPACT system. Changes are reported to State eligibility staff when needed. Case managers monitor clients E&T participation, and if they see that the eligibility system does not match what participation records show for the client, they will contact SNAP eligibility staff to correct the case. How do E&T case managers coordinate with: State E&T staff State E&T staff conduct reviews of Case managers to help them improve services to participants. State E&T staff also have monthly meetings with the employment and training provider management team, as well as conduct site visits to monitor How do E&T case managers coordinate with: Other E&T providers Case managers work with our 50/50 providers by receiving and updating attendance verifications. How do E&T case managers coordinate with: Community resources Case Managers work with community providers to connect clients to English as a Second Language (ESL), High School Equivalency (HSE), Adult Basic Education (ABE), Voc Rehab, or CWEP (workfare/community work experience) services, when deemed appropriate. Outreach Specialists will focus on making connections with other community agencies and resources, both to increase understanding and referrals to the IMPACT program, and to identify resources available to IMPACT participants How does the State agency ensure E&T participants receive targeted case management services through an efficient administrative process, per 7 CFR 273.7(c)(6)(ii)? Case management begins at orientation with assessment and the self-sufficiency plan being completed. A follow up appointment is scheduled during the first appointment. Follow up calls happen on a pre-determined schedule based on the activity to which the participant is assigned. Minimally, monthly contacts are made to assess progress and determine if supportive services are needed, to help with any barriers encountered, etc. All cases are managed in the IMPACT system. This tool allows case management to be performed efficiently and consistently across the state. Using IMPACT supports the provision of targeted, individualized case management services by allowing Case Managers to document client specific needs and contacts which can then be reviewed by others at any time. Key features of IMPACT include: • Interface with IEDSS. IMPACT interfaces daily with IEDSS, allowing for sharing of information and case status. As the system of record, IEDSS holds all scanned documents on a case, including both documents related to eligibility and the provision of E&T services (such as attendance records). IMPACT links to IEDSS and allows staff to view IEDSS documents without having to leave the IMPACT system. IMPACT also pushes notes to IEDSS to provide updates on E&T activities. • Information Viewable by Multiple Staff. Through documenting in this common system, the team can view information on a participant. This means that should the client’s assigned Case Manager be out of the office; other staff can easily step in to assist a participant and have ready access to his or her information. State IMPACT Reviewers are also able to view the cases in real time for monitoring vendor activities. • Guides Documentation of Key Activities. IMPACT includes workflow for documenting the key activities of E&T, from creating and updating the client’s SSP, to assignment to activities, tracking the hours the client has completed in each component, and monitoring the provision of supportive services to ensure program limits 1/29/26, 8:20 AM State Plan IN FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-infy26stateplan//index.html 27/127