16 Performance Goals and Measures, 2605(b)

16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. In September, 2025, IHCDA staff will process internal data for the Grantee Survey. As part of the process, the vendors required to provide customer data will be selected. IHCDA staff will contact the selected utility vendors in late September or early October 2025 to request the customer data. Venders are aware from the MOA and form our communications, including training webinars and vendor guide, that this is a requirement. Following some T/TA received from APPRISE, we have restructured our proocesses regarding this data collection and have separated some of the duties in order to better utilize strenghts and capacity of the larger team. Combined with the time frame of the request being around the time the program year is being closed out, we believe this will make for a smoother process with a higher rate of response from the endors. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.