Page 92

90

• If the error is detected by the LSP’s internal QA or monitoring within sixty (60) calendar days of the application’s initial approval, the LSP must ask the vendor to remove funds from the client’s utility account and return them to IHCDA. • Utility vendors have the option to decline the overpayment request if services and/or discounts have been rendered to clients. If utility vendors opt not to pay for overpayments or put charges back on clients’ accounts, the LSP will be required to remit the funds back to IHCDA from its unrestricted, non-federal funds. Federal funds such as LIHEAP Leveraging, CSBG, or other federal funds cannot be used (see Section 13.8, CSBG funds). • If the overpayment is discovered after sixty (60) calendar days of the application’s initial approval, the LSP must repay IHCDA. The LSP must submit a negative transmittal in the statewide database as notification for payment. The LSP will be required to send the funds back to IHCDA from its unrestricted, non- federal funds. Federal funds such as LIHEAP Leveraging, CSBG, or other federal funds cannot be used. • Overpayments are defined as ineligible expenses. As such, repayment of these is a federal requirement, and is agreed to by the subgrantee in the subgrantee agreement. As per the subgrantee agreement, these repayments must be made within thirty (30) days. Overpayment Notification The LSP must send a written notification to the client stating that a portion or all of the EAP benefit was revoked. This communication should include the LSP’s reason. The client should be instructed to contact the utility vendor immediately to make payment arrangements and that disconnection may result otherwise. The LSP is to upload this notification into the statewide database.

Underpayment If a client is due additional funds following a quality assurance or monitoring review, a claim must be entered into the statewide database and a transmittal must be submitted to the vendor for the additional funds. These additional funds will be paid out of the LSP’s regular EAP allocation and should be documented using the regular benefit claim process through the statewide database.

12.7 Benefit Transfers If a client moves or changes utility vendors within Indiana, they may request a benefit transfer. IHCDA can transfer the remaining benefit to the new utility vendor account. If the client is changing account numbers within the same utility vendor, there is no need for a benefit transfer, unless the vendor has already sent the money back to IHCDA.