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Failure to populate any benefit claim to a transmittal or to remit an approved transmittal to IHCDA for payment within the prescribed timelines will result in monitoring findings. Transmittal Process: EAP transmittals are generated by the LSP and sent to the vendor for review. LSPs must not provide sensitive information on the transmittal, such as the applicant’s full or partial Social Security Number. If the vendor needs additional information, they must contact the applicant directly. The vendor identifies any errors or changes. The returned transmittal from the vendor to the LSP should include: • The approved or modified transmittal; • The vendor signature page for electronic submission. Original or electronic signatures are not necessary on electronic transmittals. In general, utility/fuel providers should be reviewing transmittals, indicating corrections, and returning signed transmittals to the LSP within seven (7) calendar days of receipt. LSPs are expected to maintain a tracking system for outstanding transmittals to ensure that all transmittals are addressed. All LSPs are strongly encouraged to follow up with utility or fuel providers whenever a transmittal (negative or positive) remains outstanding for longer than seven (7) days. The vendor signature on the EAP transmittal certifies that the vendor has acknowledged the EAP enrollment and credited or will credit the account (for regulated utilities) or delivered the fuel (unregulated). This will protect households with regulated utilities under the provision of the moratorium on disconnection from December 1st through March 15th. LSP staff update information on the transmittal and update the client’s case in the statewide database. The LSP is to maintain a copy of the corrected transmittal. Once the LSP makes corrections in the statewide database, the claim is submitted to IHCDA via statewide database. The LSP must submit claims within seven (7) calendar days of receipt of the signed transmittal. • Once the transmittal has been submitted to IHCDA Online, no changes can be made. The LSP will need to send an overpayment remittance to make corrections. Quality assurance adjustments regarding household eligibility or benefit adjustment should be indicated in the statewide database. • Transmittals to utility vendors for eligible households should begin being sent on the first business day of November. • Payment is processed in IHCDA Online. IHCDA is allowed 30 calendar days to process claims. The preferred method of payment is automatic clearinghouse (ACH), also known as direct deposit. Vendors may, however, request to receive paper checks.