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Section 8: EAP Benefits When applying benefits, LSPs are to apply benefits in the following order: • EAP Crisis benefit for regulated utility and/or bulk fuel (if eligible) • EAP Regular Benefit • Private/local fuel fund (e.g., Duke Share the Light) • 2nd EAP Crisis for regulated utilities (if necessary and available) o While IHCDA does not administer or oversee the administration of private/local fuel fund benefits, it is important to note that these funds should only be awarded after any crisis and regular benefits being awarded at the time of application. These benefits must be documented and tracked in the statewide database so that we can see the role they play in mitigating any crisis or outstanding balance due. EAP payments may not be made for the following expenses: • Business or commercial accounts • Deposit fees • Operation of unsafe heating devices such as portable heating devices, stoves, etc. • Past due bulk fuel bills (unless payment of the past due bill prevents an immediate crisis delivery to the household) • Setting an LP tank • Water or sewage bill • Direct rent payments • Tampering charges (diversion/illegal usage) • Appliance payments, appliance service programs charged to the utility bills • Charges for optional services not directly related to residential energy consumption or delivery (e.g. warranty and insurance plans, security lighting programs, etc.)

8.1 Regular Benefits The benefit computation is completed using the EAP Benefit Matrix, see Form MTRX- 2026 – Energy Assistance Program Benefit Matrix. The matrix sections and instructions follow: 8.2 Household Information Name of Head of Household: Application No: County: Household Income: Date of Application: