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See Section 8: EAP Benefit Matrix, for crisis benefit calculations. Client situation Client’s Regular Benefit Crisis Offered? Does the client need to pay anything? Client owes $1,000, but the energy company will continue service if $600 is paid. $250.00 Yes – the client gets a regular and crisis benefit. If the client’s regular benefit is $250, then $400 crisis will be given.

No During moratorium, client owes $1,000. The client can’t be turned off, but the bill indicates that $600 is the disconnect amount. $250.00 Yes – the client gets a regular and crisis benefit. If the client’s regular benefit is $250, then $400 crisis will be given.

No Client owes $1,000, but the energy company will continue service if $250 is paid. $250.00 Yes – the client gets a regular and crisis benefit, since we apply the crisis benefit to the bill prior to applying the regular benefit. Since the disconnect amount is $250, we will award $250 in crisis, and the applicant will have $150 remaining if they find themselves in disconnect after moratorium. No Client owes $2,000, and the energy company will disconnect unless the entire $2,000 is paid.

The client is applying on March 18th. $250.00 Yes – the client is not required to cover the difference between the benefit and the amount owed prior to being awarded the benefit. No The client owes $600, but is only one month behind on the bill. The energy company has not issued a disconnection notice. $250.00 No – if the utility vendor has not issued the applicant a disconnection notice, a crisis does not exist, even if the client is behind in their payments. No – there is no threat to the continuation of service.