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orally with people with LEP. This mechanism will be reported in their subrecipient plan packet. LSPs are required to follow the procedure outlined in their approved plan packet. 5.1 Application Dates The LSP must make a timely and accurate determination of the household's eligibility for benefits within the timeline below: • For appointments: Fourteen (14) calendar days of the application's completion. • For mail-ins: Fifty-five (55) calendar days of application date. This time frame starts on November 1. Any application received before November 1 would have to be processed within 55 calendar days of November 1. Dates are defined as follows: • Application date: The date an application is first received by the LSP. LSPs must date stamp all incoming mail-in applications when received. These applications should be processed on a first-received, first-serve basis. • Mail-in applications received before November 1 should be assigned the date received, not the program start date. • Completion date: The date when all required documents have been submitted and the LSP has verified that all information is correct. Applications should not be processed prior to receiving all information required to determine eligibility. • LSPs should record in the statewide database the date that the application was received, the date that the request for more documents was sent if the application is incomplete, and the date of completion. Application dates in the database should not be changed. LSPs should ensure that a clear trace of the application’s timeline is recorded, especially in cases in which a household reapplies. • Recommended best practice is to date-stamp every page of every document when it is received in order to clearly show the timeline and how date determinations were made. All eligible benefits must be assessed to the applicant within the timeframes listed above (i.e., benefit eligibility must be determined upon completion of household eligibility determination). Households must be notified in writing of their approval or denial and the amount of their benefit. If the applicant is approved, they will receive a letter stating the amount of the benefit. All status notification letters must be included in the client’s file. Notification letters may be sent via postal mail or may be sent electronically if an applicant household has provided an e-mail address and consented to notification via e-mail. All applicants who submit an application prior to the closing date must have their eligibility determined. All applicants must be granted full incomplete and appeal rights time windows.