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reasonable grounds to believe the affected customer is responsible for such abuse. • If the utility's regulating or measuring equipment has been tampered with and the utility has reasonable grounds to believe that the affected customer is responsible for such tampering. • Death of the single household customer (moratorium applies to the individuals in the household, not the physical location).

Vendor Notification Because the moratorium provides for temporary protection from disconnection while eligibility is being determined, it is vital that LSPs maintain an open line of communication with utility vendors during the moratorium period between December 1st and March 15th. The LSP has a responsibility to promptly notify the utility vendor that a client with a disconnection scheduled has submitted an application and that the disconnection action must be suspended. Note that with documentation, this notification may qualify as a mitigating action for crisis intervention purposes. IHCDA strongly recommends using e-mail to verify notification of the application and documenting the date and time of receipt of application in the e-mail in order to establish compliance with the required timeline.

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reasonable grounds to believe the affected customer is responsible for such abuse. • If the utility's regulating or measuring equipment has been tampered with and the utility has reasonable grounds to believe that the affected customer is responsible for such tampering. • Death of the single household customer (moratorium applies to the individuals in the household, not the physical location).

Vendor Notification Because the moratorium provides for temporary protection from disconnection while eligibility is being determined, it is vital that LSPs maintain an open line of communication with utility vendors during the moratorium period between December 1st and March 15th. The LSP has a responsibility to promptly notify the utility vendor that a client with a disconnection scheduled has submitted an application and that the disconnection action must be suspended. Note that with documentation, this notification may qualify as a mitigating action for crisis intervention purposes. IHCDA strongly recommends using e-mail to verify notification of the application and documenting the date and time of receipt of application in the e-mail in order to establish compliance with the required timeline.