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• Perform other corrective or training actions as determined by IHCDA.

Quality Improvement Plan (QIP) A Quality Improvement Plan may be used when the LSP’s overall performance score is below eighty percent (80%).

As a condition of the QIP, the LSP will be required to: • Provide notification to the governing board of the identified program findings and ongoing progress on the QIP. Governing board meeting minutes must be provided to IHCDA demonstrating that the Board of Directors has been notified and kept apprised of the status of the QIP. • QA fifteen percent (15%) of the next year’s EAP files • Provide monthly updates on progress meeting the QIP corrective actions to IHCDA via video conference and/or conference call, as determined by the IHCDA Community Programs Manager – EAP. • Perform other relevant corrective or training actions as determined by IHCDA.

Release from Improvement Plan IHCDA will assess the LSP’s progress throughout the improvement plan period. If corrective actions have been made to remedy the deficiencies or other identified issues, and a consensus and compliance have been reached between the LSP and IHCDA, the LSP will be cleared from the improvement plan, and the compliance monitoring period will be closed.

The Community Programs Manager has ultimate discretion on determining whether an LSP has satisfactorily fulfilled the requirements of a Corrective Action Improvement Plan. If the Community Programs Manager does not believe the actions taken have fulfilled the requirements, they may decline to release the LSP from the Corrective Action Improvement Plan. The Community Programs Manager will issue a letter explaining what required actions are still outstanding, why the corrective action taken by the LSP was deemed insufficient and will issue a new due date for revision of the item. An LSP that has been placed on any Corrective Action Improvement Plan should consider itself to still be subject to the plan until it receives correspondence from the Community Programs Manager explicitly releasing it from the improvement plan. C. Reduction in Funding/Territory or Defunding If an LSP is unable to successfully complete the improvement plan, the LSP may be required to undergo additional monitoring during the next program year. LSPs that fail to complete quality improvement plans may receive a reduction in funding, reduction in service territory, or potential defunding.