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VOUCHER INFORMATION A voucher is an authorization issued to a family when they have completed the application process and been determined eligible. The voucher provides the child care provider important information about the family’s child care assistance such as the name and age group of the child, subsidy amount, co-pay and overage amounts that the family is responsible for, if applicable, and the authorized weeks of care. A child’s voucher may be amended prior to the voucher end date. It is important to check the provider portal to verify voucher end dates and reimbursement rates on a regular basis. For the best experience, providers will need an up-to-date computer with an internet connection and access to frequently used browsers such as Chrome, Firefox, Edge or Safari to record absences. Alternatively, a mobile device can be used if it is up to date and using the default browser for that phone (e.g., Safari for an iPhone).

Providing care without an authorized voucher is at your own risk.

If a voucher is incorrect, the provider must notify the eligibility office within thirty (30) days to have it corrected, otherwise changes will only be made to future weeks.

You should keep track of the date each of your families is due for reauthorization. It is helpful for parents to get reminders about this date from both their Eligibility Office and their child care provider.

Providers must care for a child at the site listed on the child’s voucher, even if the provider operates multiple sites. A provider change must be submitted to change the location where a child is receiving services.

HOW FAMILIES CHOOSE A CCDF OR OMW PROVIDER Each time a family is enrolled or reauthorizes for the CCDF or OMW program, their provider will need to complete the Provider Information Page, documenting information about their charges for child care.